Privacy Policy

At Empório Zem, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information about you when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the site, we may collect the following information:

  • Device Information: Information such as your web browser, IP address, time zone, and details about the cookies on your device.
  • Browsing Information: Pages or products viewed, search terms, and interactions with the site.
  • Order Information: Name, billing address, shipping address, payment details (including credit card information), email address, and phone number.

2. How We Use Your Personal Information

We use your personal data to:

  • Fulfill orders, process payments, arrange shipping, and provide order confirmations.
  • Communicate with you regarding your purchase.
  • Detect potential risk or fraud.
  • Improve and optimize our website performance and marketing campaigns.
  • Provide personalized marketing and advertising based on your preferences and browsing behavior.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent (e.g., when you sign up for marketing emails).
  • Performance of a contract (e.g., to process your order).
  • Legitimate interests (e.g., to improve our services, prevent fraud).
  • Compliance with legal obligations (e.g., responding to legal requests).

4. Sharing Your Personal Information

We share your personal data with trusted third parties, such as:

  • Shopify, which powers our online store (you can view Shopify’s privacy policy here).
  • Google Analytics, to help us understand customer behavior (you can view Google’s privacy policy here).

We may also share your data to comply with legal obligations or to protect our rights.

5. Your Rights (For European Residents)

If you are a European resident, you have the right to:

  • Access the personal data we hold about you.
  • Request correction, updating, or deletion of your personal information.
  • Object to or restrict certain data processing.
  • Request data portability in a commonly used format.

To exercise these rights, please contact us at help@emporiozem.com.

6. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which we collected it, or as required by law.

7. International Transfers

Your personal data may be transferred outside of the European Economic Area (EEA), including to the United States and Canada. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or compliance with the EU-US Data Privacy Framework, to protect your information.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. By using our site, you consent to the use of these technologies.

9. Marketing Communications

With your consent, we may send you marketing emails or SMS messages. You can opt out at any time by clicking "unsubscribe" in the emails or replying "STOP" to SMS messages.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for legal reasons. When we make significant updates, we will notify you either via email or on the website.

Contact Us

For more information about our privacy practices, or if you have any concerns, please contact us at:

Empório Zem
Email: help@emporiozem.com