FAQ

  • IS THERE ANY WAY TO TRACK MY ORDER?

Yes, after placing your order you receive a unique tracking number for your package. You will be able to use this number on our website to track your delivery status.

  • HOW LONG DOES SHIPPING TAKE?

For standard shipping, please allow 1-2 business days for processing before tracking information is available. Shipping times typically range from 7 to 21 business days, depending on your location. Free shipping options may be available depending on promotional offers. For more details, please refer to our Shipping Policy.

  • WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR INCORRECT ITEM?

If you receive a defective or incorrect item, please contact us immediately at help@emporiozem.com with your order number and a description of the issue. We will arrange for a replacement or refund based on the circumstances.

  • HOW CAN I CONTACT CUSTOMER SUPPORT?

For any questions or concerns, please contact our customer support team at help@emporiozem.com or at our Contact Page. We are here to assist you and ensure you have the best shopping experience possible.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

You can choose traditional option like credit cards or PayPal.

  • 30 DAY MONEY BACK GUARANTEE

At Empório Zem, we offer a 30-day warranty against manufacturing defects on all of our products. This warranty covers any defects that arise from the manufacturing process. If you discover a defect in your product within 30 days of receipt, please contact us at help@emporiozem.com with your order number and a description of the issue. We will assist you in resolving the matter, which may include a repair, replacement, or refund depending on the nature of the defect.

Please ensure to check all item details within the 30-day period. After 30 days, while we will still honor your statutory rights, we reserve the right to refuse requests for repair, replacement, or refund for defects that arise after this period.

Please note that this warranty does not cover damage caused by misuse, accidental damage, or normal wear and tear. This 30-day warranty is in addition to your legal rights under EU consumer protection laws, which remain unaffected.